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Your Billing and Insurance Questions

This section applies to Preventice Services patients. If your monitor was provided to you directly by your healthcare provider, follow the instructions provided by your particular provider.

Reimbursement coverage for remote patient monitoring is determined by the medical and insurance policy contractual agreements. Medicare has developed a national coverage policy; however, local Medicare carriers are allowed to set specific limits and qualifications. Private insurers’ coverage varies.


Medical professionals will bill for the in-office hook-up and the final reading of the test results. Preventice Services will bill the patient's insurance for the use of the monitor along with providing the physician with 24/7 monitoring center service and all requested data. 

Insurance companies will usually send an Explanation Of Benefits (EOB) describing the amount paid and the amount the patient owes Preventice. Our goal is to help physicians diagnose heart conditions without delay or concerns about billing.

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All equipment is the sole property of Preventice Services. To avoid financial liability and to ensure that the patient does not receive a bill for the value of the equipment in his possession, please ask the patient to return the equipment via UPS® directly to Preventice Services immediately after his service ends.

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Any request for an extension of your study beyond your prescribed study would need to come from your physician through a new order sent to Preventice Services. Please be aware that the second study may not be covered by all insurance providers and you may be responsible for those charges. Preventice Services contracts and negotiates directly with some insurance companies. Regardless of our in-network or out-of-network provider status, we will work with all patients to settle any financial obligation.

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Questions  can be directed to reimbursementinfo@preventice.com
or by calling the Toll Free Number 888-747-4701

Office Hours: 8:00 a.m. – 5:00 p.m. CST

Your Obligation

  • Contact Preventice Services to obtain a benefit’s quote if needed.
  • Provide your physician and Preventice Services with the current insurance plan(s) covering your services. Please disclose all insurance plans in effect on the date of service.
  • If you receive a check directly from the insurance carrier, or your health spending account, representing payment of services provided by Preventice Services, please forward payment to us immediately.
  • You are responsible for returning the monitor at the end of service to avoid being charged the value of the monitor. Please follow return instructions included with the monitor or contact Preventice Services to schedule monitor pick-up when service has been completed.

Frequently Asked Questions

Q: Why am I receiving a bill?

A: Initially, you will receive an Explanation of Benefits (EOB) from you insurance carrier. The EOB explains how the claim paid. Often, you perceive an EOB as a bill from Preventice Services. The EOB is not a bill and may not represent the actual amount owed by you. You may receive a bill for your outstanding deductible or coinsurance charges once the claim is determined to be paid correctly by the insurance carrier. You are only responsible for the deductible and coinsurance contractually owed based on the provisions of your health plan. You owe no money until a statement is received from Preventice Services.

Q: Is there a payment plan option available?

A: Yes. We offer you flexible payment options based on your budget for outstanding deductible/coinsurance you may owe. Payment plans are offered to any patient who requests an extension of time to pay their bill. We request no upfront money for our services. Our primary focus is meeting your healthcare needs. Once the insurance carrier processes the claim, a statement is sent to you reflecting your financial obligation to Preventice Services. Regardless of our in-network or out-of-network provider status, we will work with all patients to settle any financial obligation.