Frequently Asked Questions:
Q: Why is the patient receiving a bill?
A: Initially, patients will receive an Explanation of Benefits (EOB) from their insurance carrier. The EOB explains how the claim is paid. Often, patients perceive an EOB as a bill from Preventice Services. The EOB is not a bill and may not represent the actual amount owed by the patient. Patients may receive a bill for their outstanding deductible or coinsurance charges once the claim is determined to be paid correctly by the insurance carrier. The patient is only responsible for the deductible and coinsurance contractually owed based on the provisions of their health plan. The patient owes no money until a statement is received from Preventice Services.
Q: Is there a payment plan option available?
A: Yes. For outstanding deductible/coinsurance a patient may owe, we offer the patient flexible payment options based on the patient’s budget. Payment plans are offered to any patient who requests an extension of time to pay their bill. We request no upfront money for our services. Our primary focus is meeting the patient’s healthcare needs. Once the insurance carrier processes the claim, a statement is sent to the patient reflecting their financial obligation to Preventice Services. Flexible payment terms are created based on the patient’s budget.
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